A message from the Campus Director & Principal

In July-August of 2010 all students then studying at MQC were invited to complete a sur­vey looking at the service and support we at MQC provide. The results of that survey told us there were a number of areas students felt we needed to improve. We (the MQC staff) took action and in July-August of this year conducted the survey again to see if you felt we have improved. The main message students who completed the survey gave us is:

Whilst still not perfect students have told us we have overall  improved on the 2010 results.

Below you will see a “snapshot” of what students disliked about our service and support in 2010 but where students rated us considerably higher in 2011.

 Where we improved on last year’s dislikes:

• Time to process application for Admission – We addressed this by having targeted application turnaround times. Students appreciated this very much.
• The speed of Enrolment – We opened up enrolments earlier for students and you seem to like that.
• Staff Helpfulness at Reception desk – This has improved dramatically. We achieved this by employing a dedicated Receptionist (rather than our previous staff rotation system) and improving the way we greet and respond to students.
• Appointment waiting times and Speed Advisors address needs – Students tell us our appointment system has dramatically improved
• Availability of Social Events – We now have up to six student events every semester and you like it!
• Internship Information – students are now more aware of our internship program and using it.

I will provide more detail in the coming months but students told us that in most categories of our service and support we improved on 2010 results.

Where we Did Not Improve

We are not yet perfect. In 2010 students told us our career guidance/counseling was not so good. We engaged career counselors from Macquarie North Ryde during the year and combined with our internship program ran career guidance sessions but to no avail. Students ranked us even lower in 2011 on career guidance/counselling than 2010.

Information about next semester also ranked lower than 2010. I take the responsibility for this and apologise to you. It is an area I will give priority this year.

Overall our service and support did improve from 2010 to 2011 and I am pleased and grateful to my staff but we want to do even better. Over the coming year we will address your dislikes but work hard so students rate us even higher in 2012. I thank all students who took the time to complete the survey and the MQC team is committed to continually improving the Campus.

*Important Points to Note:

• Approximately 25 per cent of all students invited to participate completed the survey. In statistical terms this sample size is considered to provide very accurate data for the whole student population.
• Students rated 31 school services on a standard 11 point satisfaction scale from 0 = not satisfied at all to 10 = very satisfied.
• Even though the midpoint of the scale was 5, academic literature suggests that 7 is a better midpoint when measur­ing satisfaction. A midpoint of 7 means we rated any score below 7 as something we need to improve and anything above as above average.